Sales

 

How much deposit do I need?

The amount of deposit you need depends on your lender and the type of loan you're applying for. Generally:

  • 5% is the minimum some lenders will accept (conditions apply).

  • 10–20% is common for many buyers.

Remember, you'll also need to budget for additional costs such as stamp duty, legal or conveyancing fees, building and pest inspections, and loan application costs.

 

What are the hidden fees? (Selling)

Most of the costs involved in selling are discussed upfront, but it's good to be aware of everything that may be involved. Depending on your property, you may need to budget for:

  • Real estate commission

  • Marketing and advertising (professional photography, online advertising, signboard, social media, etc.)

  • Conveyancing or solicitor fees

  • Mortgage discharge fees (if you still have a home loan)

  • Property styling or presentation costs (optional)

  • Repairs or maintenance before going to market (optional)

  • Removalist and moving costs

  • Cleaning

 

Should I buy or sell first?

There's no one-size-fits-all answer—it depends on your financial situation, the current market, and your comfort with risk.

Selling first gives you certainty. You'll know exactly how much your property has sold for and what budget you have for your next purchase. The downside is you may need temporary accommodation and storage if you don't find your next home straight away.

Buying first means you can move once and avoid renting in between, but it can be more financially stressful if your current home doesn't sell as quickly as expected.

We can talk you through the pros and cons based on your circumstances and the current local market, helping you decide which approach is the best fit for you.

 

What questions should I ask the agent?

Choosing the right agent is one of the most important decisions you'll make when selling your home. Here are some great questions to ask:

  • How much is my property worth and how did you determine that price?

  • What marketing strategy do you recommend?

  • What are your fees and what do they include?

  • How will you keep me updated throughout the campaign?

  • What results have you achieved selling similar properties in the area?

  • How long do you expect my property to take to sell?

  • What can I do to maximise my sale price?

At @ Real Estate, we believe there should be no surprises. We'll take the time to explain every step of the process, answer your questions honestly and create a strategy that's tailored to your goals.

 

How much does it cost to sell a home?

The cost of selling depends on your property and the marketing package you choose. Typical costs include:

  • Real estate commission

  • Vendor Paid Advertising (marketing)

  • Conveyancing or solicitor fees

  • Mortgage discharge fees (if applicable)

  • Check with solicitor and mortgage lender for costs

Optional costs may include property styling, cleaning or minor repairs to help present your home at its best.

What is the cooling-off period?

In Queensland, a buyer who purchases a residential property by private treaty generally has a five business day cooling-off period after the contract is signed.

During this time, the buyer can cancel the contract for any reason. If they do, they may be required to pay a termination penalty, which is generally 0.25% of the purchase price.

The cooling-off period doesn't apply in every situation, such as auctions or where the buyer has waived their cooling-off rights.

If you're unsure how this affects your sale or purchase, our team can explain the process and guide you through each stage.

 

When is the best time to sell?

The best time to sell depends on your goals, your property and current market conditions—not just the season.

Well-presented homes can achieve great results at any time of the year when they're priced correctly and marketed effectively. Factors such as buyer demand, available stock and interest rates often have a greater impact than the month you choose to sell.

The best way to know if now is the right time is to speak with one of our local agents. We'll provide an up-to-date market appraisal and honest advice based on what's happening in your area.

 

Where should I buy?

The right location depends on your lifestyle, budget and future plans.

Consider factors such as:

  • Your budget

  • Proximity to work, schools and family

  • Public transport and local amenities

  • Future growth potential

  • Rental demand if you're buying an investment property

Our team knows the local market and can help you compare suburbs, understand market trends and find a property that suits your needs now and into the future.

Is it better to save up more or buy now?

There's no single answer—it depends on your financial situation and the current market.

Before making a decision, it's a good idea to speak with a mortgage broker to understand your borrowing capacity and explore your options. At @ Real Estate, we're also happy to discuss the local market and help you determine whether now is the right time to buy.

 

What are settlement terms?

Settlement terms refer to the amount of time between the contract becoming unconditional and ownership of the property officially transferring to the buyer. In Queensland, settlement is commonly 30, 45 or 60 days, but it can be negotiated to suit both the buyer and seller.

We'll help negotiate settlement terms that align with your needs and guide you through the process from contract to settlement.

 

Where can I see council rates, easements and other property information?

Information such as council rates, easements, zoning and other property details is usually available through the property's Seller Disclosure Statement, title searches and council records.

When you're buying through @ Real Estate, we'll provide all available documentation so you can make an informed decision. If you have questions about a property's features or restrictions, our team can help explain the information or direct you to the appropriate authority.

 

I want to sell. Where do I start?

The first step is to book a free, no-obligation property appraisal with one of our local agents.

During the appraisal, we'll discuss your goals, assess your property's value, explain the selling process and recommend a marketing strategy tailored to your home. We'll also outline the costs involved, expected timeframes and answer any questions you have.

Once you're ready to proceed, we'll organise the paperwork, professional photography, marketing and guide you through every stage until settlement.

 

I want to buy. Where do I start?

Start by understanding your budget and, if possible, obtaining loan pre-approval from your lender or mortgage broker. This gives you confidence when searching for a property and shows sellers you're a serious buyer.

Next, let us know what you're looking for, including your preferred location, budget and must-have features. You can browse our current listings, attend open homes and register your interest for upcoming properties.

When you find the right home, we'll guide you through making an offer, negotiating the contract and the buying process through to settlement.

 

What do I need to do to get my home market ready?

First impressions matter, so preparing your home can make a significant difference to buyer interest.

We recommend:

  • Decluttering and thoroughly cleaning the home.

  • Completing any minor repairs or maintenance.

  • Tidying the gardens and outdoor areas.

  • Maximising natural light and presenting each room with a clear purpose.

  • Considering professional styling if appropriate.

During your appraisal, we'll provide personalised advice on the improvements that are most likely to add value and help your property stand out in the market.

 

How long does selling take?

Every property is different, so the timeframe can vary depending on market conditions, pricing and buyer demand.

Once your home is listed, some properties sell within days, while others may take several weeks or longer. After accepting an offer, settlement generally occurs 30 to 60 days later, depending on the agreed contract terms.

At @ Real Estate, we'll keep you informed throughout the campaign, provide regular feedback from buyers and adjust our strategy where needed to achieve the best possible result in the shortest practical timeframe.

 

How long does it take to get my property listed online?

Once you've signed the required paperwork and paid for your marketing campaign, we'll organise professional photography, floorplans and any other marketing materials. Launch date Depends on contracts and availability but always is launched as soon as possible.

Our goal is to ensure everything is ready before your property goes live, creating the best possible first impression for buyers and maximising interest from day one.

 

What happens at a property appraisal?

A property appraisal is a free, no-obligation appointment where one of our local agents visits your home to assess its current market value.

We'll look at your property's location, size, condition and features, compare it with recent local sales and current competition, and discuss what's happening in the market. We'll also talk through the selling process, recommended marketing strategies, expected costs and answer any questions you have, so you can make an informed decision about selling.

 

What is a Form 6 (Property Occupations Appointment Form)?

A Form 6, officially known as the Property Occupations Appointment Form, is a legal agreement required in Queensland that appoints a real estate agency to act on your behalf when selling your property.

The form outlines important details such as the agency's appointment, commission, marketing costs, appointment period and any agreed terms and conditions. Before signing, we'll explain the document clearly and answer any questions to ensure you understand exactly what you're agreeing to.

 

What’s the next step with paperwork?

Once you've decided to move forward, we'll guide you through all the required paperwork.

This typically includes signing the Form 6 (Property Occupations Appointment Form), reviewing your marketing plan and providing the information needed to prepare your Seller Disclosure Statement and property listing.

We'll explain each document in plain language, answer any questions you have and make sure everything is completed correctly before your property is launched to the market. Our aim is to make the process as straightforward and stress-free as possible.

What is VPA (Vendor Paid Advertising)?

Vendor Paid Advertising (VPA) is the marketing budget used to promote your property while it's on the market.

VPA can include:

  • Professional photography

  • Floorplans

  • Online advertising

  • Social media marketing

  • Signboards

  • Brochures

  • Premium listing upgrades

  • Videography where appropriate

  • AML Searches

Every marketing campaign is tailored to suit your property, target buyers and budget.

 

Why do I need Vendor Paid Advertising?

Effective marketing helps your property reach more buyers, generate greater competition and maximise your sale price.

Professional advertising ensures your property stands out online, where the majority of buyers begin their search. High-quality photography, premium online exposure and targeted marketing can lead to more inspections, stronger buyer interest and better offers.

At @ Real Estate, we'll recommend a marketing strategy that's appropriate for your property and explain how each element contributes to achieving the best possible result.

 

What is AML (Anti-Money Laundering) and why do I need to provide identification?

Anti-Money Laundering (AML) laws are designed to help prevent financial crime, including money laundering and fraud.

As part of these requirements, real estate agencies may need to verify the identity of their clients before providing certain services. This typically involves providing government-issued identification and, in some cases, additional documentation.

The process is secure, confidential and helps protect both our clients and the integrity of property transactions. Your identification is required, we'll explain exactly what documents you need and guide you through the process.

Do I need a solicitor or conveyancer?

Yes. While your real estate agent manages the sale or purchase process, a solicitor or licensed conveyancer handles the legal aspects of the transaction.

They prepare and review legal documents, assist with the contract, liaise with banks, conduct searches, manage settlement and ensure ownership is transferred correctly.

If you don't already have a solicitor or conveyancer, we're happy to recommend trusted local professionals we've worked with.

 

Can I accept an offer before the first open home?

Yes. As the seller, you can accept an offer at any stage of the campaign, including before the first open home.

Before making a decision, we'll discuss the offer with you, explain the contract conditions and provide advice based on current buyer interest and market activity. In some situations, waiting for additional inspections may generate more competition, while in others, accepting a strong early offer may be the best outcome.

Our role is to provide honest advice and help you make the decision that's right for your circumstances.

 

What happens if my property doesn’t sell?

If your property doesn't sell within the expected timeframe, don't worry—we'll review the campaign with you and discuss the next steps.

We'll analyse buyer feedback, market conditions and inspection numbers to identify any opportunities to improve your results. This may involve adjusting the price, refreshing the marketing, updating the presentation or refining our strategy to attract more buyers.

Our goal is to work with you to achieve the best possible outcome, and we'll continue to provide honest advice and regular communication throughout the process.

 

What happens once my property goes under contract?

Once your property is under contract, your agent will continue to guide you through the process until settlement.

During this time, the buyer may complete finance approval, building and pest inspections and any other conditions outlined in the contract. We'll keep you updated on the progress of these milestones and liaise with your solicitor or conveyancer to ensure everything stays on track.

Once all conditions have been met, the contract becomes unconditional, and we'll help coordinate the remaining steps through to settlement and handover.

 

How often will I hear from my agent?

Communication is a key part of our service. We'll keep you informed throughout your sales campaign with regular updates on buyer enquiries, inspection feedback, market activity and any offers received.

You'll hear from your agent after inspections and open homes, and whenever there's important progress regarding your property. If you ever have questions, we're only a phone call or email away and are always happy to provide an update.

 

What documents do I need to provide when selling?

The documents required can vary depending on your property, but you may be asked to provide:

  • Proof of identity.

  • Details of all registered property owners.

  • Your rates notice or property details.

  • Any relevant building approvals or warranties.

  • Pool compliance certificates (if applicable).

  • Seller Disclosure Statement from your solicitor.

  • Smoke Alarm Certificate.

  • Body Corp Levies

If you don't have all the necessary documents, don't worry. We'll let you know what's required and help you gather the information before your property goes to market.

 

What are the ongoing costs of owning a property?

Owning a property involves several ongoing costs, including:

  • Council rates.

  • Water rates and usage charges.

  • Home and contents insurance.

  • Building maintenance and repairs.

  • Electricity, gas and internet.

  • Body corporate fees (if applicable).

  • Mortgage repayments (if you have a loan).

If you're purchasing an investment property, you should also budget for property management fees, landlord insurance and maintenance costs. Understanding these expenses can help you plan your finances with confidence.

 

What is a Seller Disclosure Statement?

A Seller Disclosure Statement is a legal document that provides buyers with important information about a property before they sign a contract. It includes documents and details such as title information, easements, zoning, rates and other relevant property disclosures required under Queensland legislation.

Your solicitor or conveyancer will ensure your Seller Disclosure Statement is prepared correctly and provided to buyers at the appropriate time, helping the sale progress smoothly and meeting your legal obligations.

 

How do you come up with the price?

We determine your property's value by looking at a range of factors, including recent comparable sales, current properties on the market, buyer demand, your home's location, size, condition and unique features.

We also consider current market trends and our local knowledge to recommend a price that's both competitive and realistic. Our goal is to position your property to attract strong buyer interest while helping you achieve the best possible result.

 

Do I have to do open homes?

No. Open homes are optional, and the best approach depends on your property and your circumstances.

Many sellers choose to hold open homes because they create convenience for buyers, encourage competition and can generate more interest in the property. However, if you prefer, we can arrange private inspections by appointment instead.

We'll discuss the best inspection strategy with you and tailor the campaign to suit your goals and comfort level.

How does negotiating work?

When an offer is received, we'll present it to you promptly and explain all the details, including the price, conditions and proposed settlement terms.

We'll negotiate on your behalf with the buyer to achieve the best possible outcome while keeping you informed throughout the process. You remain in control at every stage—you can accept, reject or counter an offer.

Our role is to provide honest advice, strong communication and skilled negotiation to help you make confident decisions.

 

Where can I find new listings?

You can view our latest properties for sale and rent on the @ Real Estate website, where listings are updated regularly.

You can also register your details with our team to receive notifications about new properties that match your requirements before you miss an opportunity. Following our social media channels is another great way to stay up to date with new listings, open homes and market updates.

 

How do I sell off-market?

An off-market sale means your property is offered to selected buyers without being publicly advertised.

This approach can suit sellers who value privacy, want to test the market or are looking for a more discreet sale. We'll match your property with qualified buyers from our database and actively reach out to people who may be interested.

While off-market sales can be effective in some situations, we'll discuss whether it's the right strategy for your property and goals before making a recommendation.

 

What’s the difference between At Real Estate and other agencies?

At Real Estate is a locally owned and operated agency with a genuine focus on people, relationships and results. We combine local knowledge with modern marketing, clear communication and personalised service to create a tailored strategy for every client.

Rather than taking a one-size-fits-all approach, we take the time to understand your goals and keep you informed throughout the entire process. Our team is committed to providing honest advice, exceptional customer service and achieving the best possible outcome for every property we represent.

 

How do I choose an agent?

Choosing the right agent is about more than just commission. Look for someone with strong local knowledge, proven results, excellent communication and a marketing strategy that suits your property.

It's also important to choose an agent you trust and feel comfortable working with, as they'll be guiding you through one of your biggest financial decisions.

We encourage you to ask questions, compare your options and choose an agent who will genuinely work in your best interests.

 

How is the market?

The property market is constantly changing and can vary between suburbs and property types. Factors such as buyer demand, available stock, interest rates and the broader economy all influence market conditions.

Our team closely monitors the local market and can provide you with up-to-date advice based on recent sales, current buyer activity and trends in your area. Whether you're buying, selling or investing, we're here to help you understand the market and make informed decisions with confidence.




















Rentals

How do I apply for a rental?

Applications can be submitted online through the property listing on our website. To avoid delays, please ensure you complete all sections of the application and upload all requested supporting documents.

If you don't have access to the internet, paper applications are available. Simply contact our office and we'll be happy to assist.

 

How do I book an inspection?

The easiest way to book an inspection is by emailing the Property Manager through the property listing on our website. They'll contact you regarding available inspection times.

You can also contact our office directly. If you're registered for an inspection, you'll receive updates if the inspection time changes or is cancelled.

 

What documents do I need to apply for a rental?

To give your application the best chance of being processed quickly, please provide as much supporting information as possible.

This may include:

  • Photo identification.

  • Proof of income or savings (such as recent payslips or Centrelink statements).

  • Employment details.

  • Rental history.

  • References.

  • Any other documents that support your application.

Providing all requested documentation when you apply helps minimise delays and allows us to assess your application as quickly as possible.

 

Can I apply for a property before inspecting it?

Yes, you can submit an application before inspecting a property.

If you're unable to attend an inspection, please let our Property Management team know and we'll discuss the available options with you.

Submitting your application early may help speed up the approval process once inspections have been completed.

 

What if I don’t have references?

Don't panic.

If you don't have rental references, simply provide as much information as possible, including your employment details, character references or any previous rental history if available.

Every application is assessed individually, and our team will consider all of the information you provide.

If you have recently Sold your property, supplying your Sale Agent details can also supply you with a reference. 

Has my application been received?

Once you've submitted your application, you should receive a confirmation email.

If you're unsure whether it has been received, simply contact our Property Management team preferably through email, and we'll be happy to check the status of your application.

 

How long does it take to process a rental application?

Application processing times can vary depending on how quickly we receive your references and supporting documentation.

Once all required information has been received, we'll assess your application as promptly as possible. Providing a complete application with all supporting documents and responsive referees is the best way to avoid delays.

If you have any questions about your application's progress, our Property Management team is happy to assist through email.

 

Why was my rental application unsuccessful?

Due to privacy obligations, we were not able to provide specific reasons why an application was unsuccessful.

Rental applications are assessed based on a range of factors, including the information provided, references, affordability and the property owner's preferences. In many cases, there may simply have been another applicant whose circumstances were a better match for that particular property.

We encourage you to continue applying for suitable properties, and our team is always happy to help you through the process.

 

What happens if I make a mistake on my application?

If you notice a mistake after submitting your application, contact us as soon as possible.

Most minor errors can be corrected, and our Property Management team will let you know what information needs to be updated to ensure your application can still be processed.

 

How much rent can I afford?

A good rule of thumb is to keep your rent at around 30% of your household income, while still allowing enough room in your budget for everyday living expenses and unexpected costs.

If you're unsure what price range suits your budget, our team is happy to help you understand your options.

 

Can I have a pet in a rental property?

Many rental properties do allow pets, however each property is different and approval is required from the property owner.

If you have a pet, please include the details with your application, including the type, breed and age. We'll present your request to the owner for consideration and advise you of the outcome.

If approved, pet-related conditions may form part of your tenancy agreement.

 

How much bond do I need to pay?

The bond is generally equivalent to four weeks' rent and is held by the Residential Tenancies Authority (RTA) for the duration of your tenancy.

Your bond must be paid before you move into the property. We'll provide all payment details and instructions once your application has been approved.

 

When do I pay my bond and first rent payment?

Once your application has been approved, you'll receive instructions outlining the amounts due and payment methods.

Your bond and the required rent in advance must be paid before you collect the keys and move into the property. We'll let you know the due dates and ensure everything is completed before your tenancy begins.

 

What is the RTA (Residential Tenancies Authority)?

The Residential Tenancies Authority (RTA) is the Queensland Government body that oversees residential tenancy laws and bond management.

The RTA provides information for tenants, property owners and property managers, holds rental bonds and helps resolve tenancy disputes where required.

If you have questions about your rights and responsibilities during your tenancy, our Property Management team is happy to help explain the process.

 

How do I report maintenance?

The quickest way to report maintenance is through your Tenant Portal. You can log the issue, provide photos if needed and track the progress of your request.

If you're unable to access the portal, please contact our Property Management team via email where you can then attach images, to be done during business hours and we'll assist you.

For emergency repairs outside business hours, please follow the emergency contact instructions provided at the start of your tenancy. Emergency repairs are prioritised to ensure the safety and security of our tenants.

 

When will my maintenance be completed?

The timeframe for maintenance depends on the type of repair and contractor availability.

Emergency repairs are attended to as a priority, while routine maintenance is scheduled as quickly as possible. Once a contractor has been assigned, they'll contact you directly to arrange a suitable time to complete the work or we will arrange an entry notice with a date and time.

 

What is considered an emergency repair?

Emergency repairs are issues that pose an immediate risk to your health, safety or the security of the property, or could cause significant damage if not addressed quickly.

Examples include:

  • a burst water service or a serious water service leak

  • a blocked or broken toilet

  • a serious roof leak

  • a gas leak

  • a dangerous electrical fault

  • flooding or serious flood damage

  • serious storm, fire or impact damage

  • a failure or breakdown of the gas, electricity or water supply

  • a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating

  • a fault or damage that makes the premises unsafe or insecure (this includes smoke alarms)

  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

  • a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises

  • repairs that are required to make the rental property comply with minimum housing standards are classified as emergency repairs.

If you experience an emergency repair outside business hours, please contact the appropriate emergency contractor listed in your tenancy information, then notify our office as soon as possible.

 

Can I make changes to the property?

Any changes or modifications to the property require the property owner's approval before work begins.

This includes painting, installing fixtures, making alterations or carrying out improvements. If you'd like to make a change, simply contact our Property Management team with the details and we'll seek the owner's approval where required.

 

Can I hang pictures or mount a TV?

Please contact our Property Management team before hanging pictures, mounting a television or installing fixtures that require drilling into walls.

Some minor modifications may require the property owner's approval. We'll let you know what's permitted and whether any conditions apply.

 

Who is responsible for lawn and garden maintenance?

Unless your tenancy agreement states otherwise, tenants are generally responsible for maintaining the lawns and gardens during their tenancy.

This includes regular mowing, edging, weeding and keeping outdoor areas neat and tidy. If lawn or garden maintenance is included as part of your tenancy, it will be outlined in your lease agreement.

 

What happens during a routine inspection?

Routine inspections help ensure the property is being well maintained and allow us to identify any maintenance issues before they become larger problems.

During the inspection, we'll check the general condition of the property, note any maintenance that may be required and ensure the property is being cared for in accordance with the tenancy agreement.

We'll provide the required notice before every inspection and are always happy to answer any questions beforehand.

 

How often are routine inspections conducted?

Routine inspections are carried out in accordance with Queensland tenancy legislation and your tenancy agreement.

We'll provide you with the required notice before each inspection and work to make the process as straightforward as possible.




What happens if I can’t pay my rent on time?

If you're having difficulty paying your rent, please contact our Property Management team as soon as possible.

The earlier you let us know, the more options we may have to assist. Ignoring overdue rent can lead to further action, so we encourage open communication if your circumstances change.

 

Can I break my lease early?

Yes, however ending a fixed-term lease early involve costs and conditions under Queensland tenancy legislation.

If your circumstances change, please contact our Property Management team as soon as possible. We'll explain your options, any applicable costs and guide you through the process.

 

What happens when my lease is due to expire?

Before your lease expires, we'll contact you to discuss the next steps.

Depending on the owner's instructions and your circumstances, your lease may be renewed, extended or come to an end. We'll keep you informed throughout the process and provide the required notice in accordance with Queensland legislation.

 

Can my rent be increased?

Yes, rent may be increased in accordance with Queensland tenancy legislation and the terms of your tenancy agreement, It can only be increased once in a 12 month period.

If a rent increase applies, you'll receive the required notice 2 months before any changes take effect.

 

How much notice do I need to give when moving out?

The amount of notice required depends on your tenancy agreement and the reason you're ending your lease. Generally its 2 weeks with written notice signed, including a notice of intention to leave form.

If you're unsure, please contact our Property Management team before giving notice. We'll advise you of the required notice period and guide you through the vacating process.

 

What do I need to do before vacating a property?

Before handing back the keys, you'll need to:

  • Remove all personal belongings.

  • Bond Clean professionally or yourself.

  • Complete any agreed cleaning or maintenance from the exit report.

  • Mow the lawns and tidy gardens if required under your tenancy.

  • Return all keys and remotes.

  • Pay all outstanding rent

  • Carpet professionally cleaned

  • Pest spray if there was an approved pet

  • If fully furnished, mattresses and soft furniture steam clean.

We'll provide you with a vacating checklist to help ensure everything is completed before your final inspection.

 

How do I get my bond back?

After you've vacated the property, returned the keys and the exit inspection has been completed, your bond will be processed through the Residential Tenancies Authority (RTA).

If the property is left in accordance with your tenancy agreement and there are no outstanding issues, your bond will be refunded as quickly as possible.

 

Can I transfer my lease to someone else?

Possibly. Any request to transfer a lease must first be discussed with our Property Management team and approved by the property owner.

The proposed tenant will usually need to complete a rental application and meet the owner's approval before any transfer can take place.

 

What happens if a co-tenant moves out?

If one tenant wishes to leave the tenancy while others remain, please contact our Property Management team before any changes are made.

We'll explain the process, any required paperwork and whether approval from the property owner is needed to update the tenancy agreement.



How do I update my contact details?

If your phone number, email address or emergency contact details change, please let our Property Management team know as soon as possible.

Keeping your contact details up to date ensures we can reach you regarding inspections, maintenance and any important tenancy information.

 

How do I access my tenant portal?

You'll receive an invitation to access your Tenant Portal when your tenancy begins.

If you're having trouble logging in or need a new invitation, simply contact our Property Management team and we'll be happy to assist.

 

Who do I contact after hours in an emergency?

If you experience an emergency repair outside business hours, please contact the appropriate emergency contractor listed in your tenancy information.

Once the immediate issue has been addressed, please notify our office as soon as possible so we can follow up and keep the property owner informed.

 

What’s the rental market like?

The Capricorn Coast rental market remains competitive, with strong tenant demand and limited rental supply across many areas.

If you're looking for a rental, we recommend registering your interest, attending inspections promptly and submitting a complete application to improve your chances of securing a property.

 

Is my property renting at market value?

We regularly review current market conditions and compare your property with similar rentals in the local area to ensure you're achieving a fair and competitive market rent.

If you're unsure whether your property is reaching its full potential, we'd be happy to provide a rental appraisal.

 

How do I put my property up for rent?

The first step is to book a free rental appraisal with our Property Management team.

During the appraisal, we'll discuss:

  • Your property's expected rental return.

  • Current rental market conditions.

  • Compliance requirements.

  • Marketing your property.

  • Tenant selection.

  • Our ongoing property management service costs.

Our goal is to make the process as simple and stress-free as possible while helping you achieve the best outcome for your investment property.

 

How can At Real Estate help me find a rental?

Our Property Management team is here to make your rental search as smooth as possible.

You can browse our available rental properties on our website, register for inspections and submit your application online. If we don't currently have a property that suits your needs, we recommend checking our website regularly, as new listings are added frequently.

Our team can also answer any questions you have about the application process, inspections or the rental market, helping you feel confident every step of the way. We're committed to making your experience straightforward, professional and stress-free.