Privacy Policy – @ Real Estate
At @ Real Estate we are committed to protecting your privacy and handling your personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose and manage your personal
information and how you can access or correct it.
What is Personal Information?
“Personal information” means information or an opinion about an identified individual or an
individual who is reasonably identifiable. This may include your name, address, phone
number, email address and other details relevant to our services.
What Information We Collect
We may collect personal information including, but not limited to:
• Name, address, phone number and email address
• Identification details
• Property ownership or tenancy information
• Financial and employment details (where required for tenancy or transactions)
• Enquiry and communication records
• Information submitted through our website, forms or social media
We may also collect non-personal information such as website usage data (e.g. browser type,
pages visited).
How We Collect Your Information
We collect personal information in a variety of ways, including:
• Directly from you (via forms, contracts, emails, phone calls or in person)
• Through our website or online portals
• At open homes, inspections or appointments
• From third parties such as referees, credit agencies, other agents or publicly available
sources
• Through your interactions with our marketing or social media
Why We Collect Your Information
We collect, hold, use and disclose your personal information to:
• Provide real estate services, including sales and property management
• Manage tenancy applications and rental properties
• Market and promote properties for sale or rent
• Respond to enquiries and provide information
• Conduct marketing and communication (you can opt out at any time)
• Maintain and update our records
• Improve our services and website functionality
• Comply with legal and regulatory obligations
Direct Marketing
We may use your personal information to send you updates, property alerts, newsletters or
marketing communications relevant to our services.
You can opt out at any time by:
• Clicking “unsubscribe” in emails, or
• Contacting us directly
Disclosure of Personal Information
We may disclose your personal information to:
• Our employees, contractors and service providers
• Other real estate agencies involved in a transaction
• Property owners, buyers, tenants or landlords
• Professional advisors (e.g. accountants, solicitors)
• IT service providers, marketing platforms and database systems
• Government authorities or regulatory bodies where required by law
We do not sell or rent your personal information to third parties.
Overseas Disclosure
Some of our service providers (such as cloud storage or CRM systems) may be located
overseas. Where this occurs, we take reasonable steps to ensure your information is handled
in accordance with Australian privacy laws.
By providing your information, you consent to this disclosure where applicable.Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss,
unauthorised access, modification or disclosure.
This includes:
• Secure databases and systems
• Restricted access to authorised personnel
• Use of trusted service providers
While we take care to protect your information, no data transmission over the internet is
completely secure.
Access and Correction
You have the right to request access to the personal information we hold about you and
request corrections if necessary.
To do so, please contact us using the details below. We may require your request in writing
and may charge a reasonable administrative fee where permitted by law.
Cookies and Website Data
Our website may use cookies and analytics tools to:
• Track website usage
• Improve user experience
• Analyse trends and performance
You can adjust your browser settings to disable cookies if you prefer.
Anti-Money Laundering and Counter-Terrorism Financing Obligations
In accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act
2006 (Cth) and associated regulations, @ Real Estate may be required to collect, verify and
retain certain personal information to comply with our legal obligations.
This may include, but is not limited to:
• Verifying your identity (including collection of identification documents)
• Collecting additional personal information as part of customer due diligence processes
• Monitoring transactions and activities in connection with our services
• Keeping records of information and transactions as required by lawWe may also be required to disclose your personal information to regulatory bodies,
including the Australian Transaction Reports and Analysis Centre (AUSTRAC), or other
government agencies where required or authorised by law.
Where required, we may not be able to provide services to you if sufficient information is not
provided to meet these obligations.
We take reasonable steps to ensure that any information collected for these purposes is
handled securely and in accordance with applicable privacy laws.
Complaints
If you believe your privacy has been breached, please contact us and provide details of your
concern.
We will:
• Acknowledge your complaint promptly
• Investigate and respond within a reasonable timeframe
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be
available on our website.
Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy, please
contact:
@ Real Estate Pty Ltd
📞 (07) 4819 9676
📍 Shop 2, 20 James Street, Yeppoon, Qld, 4703